Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking.
By using our website and services, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following information from you:
- Full name
- Phone number (especially WhatsApp contact)
- Email address (if provided)
- Booking details (dates, number of guests, preferences)
- Any messages or enquiries you send us
3. How We Use Your Information
Your information is used for the following purposes:
- To confirm and manage bookings
- To communicate with you regarding your stay (via WhatsApp, phone, or email)
- To provide customer support
- To improve our services and guest experience
4. Data Protection
We take appropriate measures to protect your personal information. Your data is kept secure and is not sold, rented, or misused in any way.
5. Information Sharing
We do not sell or trade your personal information.
We may only share limited data when necessary for:
- Payment verification
- Legal requirements
- Operational purposes (such as local staff or service arrangements)
6. Cookies
Our website may use cookies to improve user experience and website performance. Cookies do not collect personally identifiable information.
7. Communication
Most communication regarding bookings and inquiries is done through WhatsApp or direct contact. Your contact details are used only for communication related to your booking or enquiry.
8. External Factors
We are not responsible for external conditions such as weather, wildlife behavior, or natural events that may affect your stay. However, we will always try to assist you in the best possible way.
9. Your Rights
You have the right to:
- Request access to your data
- Request correction of your information
- Request deletion of your data (where applicable)
- Opt out of communications
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us through the details provided on our website (WhatsApp or booking contact number).